We would like to know how we can improve our service to you and how you perceive our surgery and staff.
We have a patient participation group which meets on a quarterly basis to discuss, support and inform services delivered within the practice and the locality. Its objectives include ensuring patient needs and views are taken into account as local NHS services are developed, commissioned and delivered. The practice group supports and feeds into the Mid Surrey Commissioning Locaility.
We need members from all age groups to represent views of patients as a whole and meet on varying days. Currently the group is predominantly represented by those of retirement age or approaching retirement age. We would gladly welcome younger members to offer a different perspective. If patients cannot attend the meetings their views can be covered by contact with the practice manager or, by consent, with one of the other patient group members via email.
If you would like to join the group or have suggestions for discussion, please ask to speak to the Practice Manager, Rachel Graville.
FRIENDS AND FAMILY TEST
The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services.
It was introduced in 2013 in respect of hospital wards, A&E departments and maternity services asking patients if they would recommend a service to their friends and family if they needed similar care or treatment. It has now been extended to GP practices and we are fully engaged in the process. Please follow this link to be directed to the I Want Great Care website to register and record your feedback.
Every patient is able to give quick feedback on the quality of the care they receive, giving us a better understanding of the needs of our patients and enabling improvements.
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.