Welcome to Heathcote Medical Centre
Our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
CHANGES TO THE TIMES APPOINTMENTS CAN BE MADE OR CANCELLED
We ask patients to note that from the 1st April 2014 it will not be possible to make appointments directly at the front desk until 8.30am. Implementing this change means aligning the time appointments can be made in person with our telephone lines opening. We sought the views of the patient participation group before implementing this change and the group agreed the change affords equality of access to appointments to all patients. We hope patients will agree this is a more equitable policy.
We also ask patients to note that appointments can be cancelled by telephone any time of the day, even out of hours. There is an option to leave a message so you do not need to get through to a receptionist. Please use this and help us free up much needed appointments.
NEW PRIVATE MINOR SURGERY SERVICE
Only available for non Heathcote registered patients Do you have any warts, skin tags or moles that you would prefer to be without? If so then click on the LINK for more information on how these could easily be removed.
ONLINE PRESCRIPTION SERVICE
Our new online repeat prescription ordering system is now fully operational. If you would like to order your repeat prescriptions online please contact the surgery and ask to be signed up to EMIS access. The receptionist should be able to provide you with a full instruction letter and PIN on seeing proof of your identity (photo ID please). Please note that online prescriptions are only available for patients over the age of 16. We apologise if this causes any inconvenience but Patient Access integrates with patient data and we must protect patient confidentiality. This is also why we must be strict in requiring photographic ID.Learn More....
NEW HEALTH CHECKS SERVICE
We will soon be offering health checks to patients aged between 40 and 74 who are not already being monitored with a serious condition. Please watch for further information in surgery and on the website.
National Care Data Programme
Every household in England should receive the leaflet ‘Better Information means better care leaflet'. The leaflet is to raise awareness amongst patients about how their information is used for purposes beyond their direct care, including for the care.data programme. We are aware that the recent media campaign has caused concern for some patients. Please follow this link to the NHS England page for further information and the dedicated helpline number. We would suggest patients use this number as they will receive appropriate advice. There are purpose designed opt out forms available at the surgery for completion.
Update:-The roll-out of NHS England’s patient data sharing scheme is to be delayed until the autumn. Care.data was meant to begin in April, but there have been widespread concerns over NHS England’s communications campaign. Not everyone has received leaflets explaining the project, which were meant to be sent to every household in England. Please see the NHS England website as above.
(Site updated 22/07/2014)