Welcome to Heathcote Medical Centre
Our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
CHANGES TO THE TIMES APPOINTMENTS CAN BE MADE
We ask patients to note that from the 1st April 2014 it will not be possible to make appointments directly at the front desk until 8.30am. Implementing this change means aligning the time appointments can be made in person with our telephone lines opening. We sought the views of the patient participation group before implementing this change and the group agreed the change affords equality of access to appointments to all patients. We hope patients will agree this is a more equitable policy.
NEW PRIVATE MINOR SURGERY SERVICE
Only available for non Heathcote registered patients Do you have any warts, skin tags or moles that you would prefer to be without? If so then click on the LINK for more information on how these could easily be removed.
NEW ONLINE PRESCRIPTION SERVICE
We launched a new online prescription service during February. Patients using the old system should have received a letter via email inviting them to collect an instruction letter and PIN from the surgery. If you have not received a letter and would like to order your repeat prescriptions online please contact the surgery and ask to be signed up. The receptionist should be able to provide you with a full instruction letter and PIN on seeing proof of your identity (photo ID please). We will be running the old and new system concurrently for a while but urge patients to sign up to the new Patient Access system as soon as possible as the old system will cease to be used after 31 March.
Please note that online prescriptions are only available for patients over the age of 16. We apologise if this causes any inconvenience but Patient Access integrates with patient data and we must protect patient confidentiality. This is also why we must be strict in requiring photographic ID.Learn More....
We have had a new telephone system installed which we are confident will deliver a more efficient service to our patients. The system was installed at the beginning of December so please bear with us if there are any teething problems. We welcome patient feedback so please do let us know your experiences.
Welcome Back Dr Iqbal
Dr Iqbal returned to the practice in January and is working with Dr Janmohammed to cover Dr Murphy's patients whilst she is on maternity leave. His return is very welcomed by clincians, staff and patients alike.
National Care Data Programme
Every household in England should receive the leaflet ‘Better Information means better care leaflet'. The leaflet is to raise awareness amongst patients about how their information is used for purposes beyond their direct care, including for the care.data programme. We are aware that the recent media campaign has caused concern for some patients. Please follow this link to the NHS England page for further information and the dedicated helpline number. We would suggest patients use this number as they will receive appropriate advice. There are purpose designed opt out forms available at the surgery for completion.
Update:-The roll-out of NHS England’s patient data sharing scheme is to be delayed until the autumn. Care.data was meant to begin in April, but there have been widespread concerns over NHS England’s communications campaign. Not everyone has received leaflets explaining the project, which were meant to be sent to every household in England. Please see the NHS England website as above.
We remind patients aged 65 and over and those with a medical condition (please see the flu vaccinations tab for a list of the conditions) that they need to have a flu jab before the winter. Please call to make an appointment.
(Site updated 07/03/2014)